Shipping & Returns
Please understand that we ship 3-5 business days after purchase, as items are handmade to order.
You will receive an email confirmation upon purchase and tracking information once your order has been shipped.
Do not email regarding your orders whereabouts unless this timeframe has passed.
We are not responsible for delays caused by mail services and international customs and fees. We will not be held responsible for whatever happens to your order once it has been shipped. In the event your package gets lost, you would need to contact Auspost, not us.
Due to the nature of our products, we do not accept returns or provide refunds. ALL items are final sale. Sale items can NOT be returned.
We only replace items if they are defective or damaged.
All items are hand packed securely with love and care. In the rare case you do receive a faulty item upon arrival, we offer free repairs. Please send photographic evidence to email@example.com within 48 hours after receiving the product. If 48 hours has past, we unfortunately can not offer free repairs. Please email us to obtain return authorisation and information.